Answers of Amazon Seller Questionnaire

If you register on Amazon’s website you will be asked to answer a set of questions out of which you must score 100 percent before you can start selling on Amazon.in’s website. The one marked as italic refer to the correct answer.

Answers of Amazon Seller Questionnaire

  1. Can you sell used/refurbished items on Amazon.in?
    • Yes
    • No
  2. What are the different ways by which you could update Price and Quantity?
    • From manage your inventory
    • Using Price and Quantity File (Excel Loader)
    • Partial update
    • All of the above
  3. How will you find out whether you have listed the same product multiple times ?
    • Inventory report
    • Sold listings report
    • Not possible to find out
  4. Within how many hours should you respond to customer queries?
    • 32 hours
    • 64 hours
    • 24 hours
    • 48 hours
  5. If a message in your Buyer Seller Messaging tool doesn’t require any response. What should you do?
    • No need to respond
    • I should mark it as “NOT REQUIRING RESPONSE” by checking the “MARK AS NO RESPONSE NEEDED” box
    • Contact seller support
  6. How can you check for new orders?
    • Order notification email/SMS
    • Manage orders section in seller central
    • Order reports section in seller central
    • All of the above
  7. What is the default Lead Time To Ship/Fulfillment Latency?
    • 1-2 Business days
    • 4 Business days
    • 3 Business days
    • 7 Business days
  8. If you have listed your products on other online or offline sales channels then the price of that product on Amazon should be:?
    • Less than other sales channels
    • Less than or equal to other sales channels
    • Greater than other sales channels
  9. Who will bear the Octroi charges, if any, for a merchant fulfilled order?
    • Customer will have to pay before receiving the shipment
    • Seller will pay
    • Amazon will pay
  10. How often can you expect the payment from Amazon for all shipped confirmed orders?
    • 30 days from order confirmation
    • Same day
    • 7-14 days from order confirmation
  11. How can you view all transactions that occurred during a settlement period ?
    • Reports -> Payments –> Transaction View
    • Reports -> Payments –> Statement View –> “Sub Total” Link
    • Option a and b
  12. How can you take feedback from customers?
    • I don’t have an option to take feedback
    • Add a note in the invoice
    • Shipment confirmation email
    • Option b and c
  13. What are the methods by which you can contact the buyer?
    • Use buyer’s encrypted email id
    • Use Seller Central – Contact buyer form
    • Sellers are not allowed to contact the buyer
    • Call the buyer
    • Option a, b & d
  14. If a buyer provides negative feedback, what are the ways in which you can react?
    • Resolve the issue by contacting the buyer through Amazon and request the removal of the feedback
    • Nothing, it cannot be changed
    • You can post a response to the negative feedback on the website
    • Contact seller support to contest the feedback
    • Option a,c and d
  15. Buyers can claim A-Z Guarantee in which of the following scenarios?
    • Seller fails to deliver the products within 3 days from the maximum estimated deliver date
    • If the buyer received defective, damaged or not the item depicted in the seller’s description
    • If the seller has not provided the refund or replacement as per the policy
    • All of the above
  16. Within how many days should you respond to an A-to-Z claim notification from Amazon?
    • 30 calendar days
    • 7 calendar days
    • Not mandatory to respond
  17. While issuing a full refund what % of the referral amount will be held back by Amazon?
    • 10% OR Rs. 300/- (whichever is lesser)
    • 20% OR Rs. 300/- (whichever is lesser)
    • 30% OR Rs. 300/- (whichever is lesser)
  18. Amazon will automatically cancel your order if you do not confirm your shipment after ______ days of Estimated Ship Date?
    • 7
    • 4
    • 2
  19. When is the cancellation charge of 2.5% of an order value applicable?
    • All seller cancelled orders (Except buyer requested cancellation)
    • Amazon auto-cancelled orders (Because seller has not shipped the order and confirmed shipment within 48 hours of the last date of Estimated Ship Date)
    • Amazon will not auto cancel an order
    • Options a and b
  20. What should you do when a customer contacts you and requests you to cancel his order on his behalf?
    • Ask customer to cancel the order on his own if it is within 30 minutes
    • If customer insists, cancel the order using ‘Buyer Requested Cancellation’ option after getting a message from customer with the reason code as “cancel order”
    • Don’t cancel the order and contact Seller Support
    • Options a and b
  21. To avoid your account from being marked for performance review , what are the performance target you should maintain for the following metrics: Order defect rate, Pre-fulfillment Cancel Rate, Late Ship Rate?
    • < 1%, < 2.5%,< 4% respectively
    • < 2%, < 2.5%,< 3% respectively
    • < 3%, < 2%,< 2.5% respectively
  22. What happens when you do not meet the Seller Performance Targets?
    • There is no action taken but you are expected to improve your performance
    • You receive a warning notification by the Amazon Seller Performance team to improve your performance on priority
    • Your account might get suspended immediately, if you miss your performance target by a large margin
    • Both option b and c
  23. When you upload any excel template (flat file, price and quantity template, etc) to the seller central platform, which format should the template be in?
    • Excel Workbook
    • CSV
    • Text tab delimited
    • Excel Template
  24. How can you recover your selling privileges if your account is suspended or blocked by Amazon?
    • Create a plan of action and send your appeal to Amazon for reinstatement
    • Nothing can be done
    • Create a new account
  25. How do you find new product opportunities that are popular on Amazon.in but are currently unavailable ?
    • Product opportunities under selling coach on the home page
    • Popular out of stock products report under Business reports
    • Option a and b
  26. How will we notify you regarding new selling opportunities?
    • Amazon Selling Coach feature
    • Email Notification
    • Option a and b
  27. If you need support after your launch on Amazon.in, what are your options?
    • Use Amazon Seller Central Help pages
    • Contact Seller Support team via email/ phone
    • Option a and b
  28. How can you temporarily remove your active listings from Amazon website?
    • Temporarily inactivate listings from Account Info section
    • Update Quantity as 0
    • Not possible
    • Option a and b
  29. What are the steps involved in creating a promotion?
    • Create Product List
    • Select appropriate promotion type – Free Shipping / Money Off / Buy One Get One / External Benefits
    • Mention start & end date of promotion and decide up on claim code requirement
    • Verify “Detail Page Display Text” and Create promotion
    • All of the above

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